Complaints Procedure

Armco Direct complaints procedure.

Most problems can be dealt with as a matter of course and through normal conversation.

However, in the unfortunate event that a customer should feel the need to make a formal compliant Armco Direct has the following procedure;

If there is any claim arising from our obligations under the guarantee, then any such claim should be emailed to or a letter sent to:

Armco Direct, Old School House, Nottingham Road, Kegworth, DE74 2EH

Alternatively, telephone the company on 01530 839 955 followed up by email or letter.

The company will commit to responding to any such written request within 5 working days of receipt.

The company will commit to any verbal request within 3 working days.

Darren Lallo

Managing Director

Armco Direct